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You really can have it
all!
Working at
Deaconess Billings Clinic you really can
have it all: Live in scenic Big Sky Country and work
at a health care organization recognized nationally
for achieving and exceeding national clinical quality
benchmarks. DBC is a progressive, not-for-profit health
care organization located in Billings, the largest
city in Montana. As a regional medical hub serving
a 250-mile radius, DBC provides specialty care to
eastern Montana, northern Wyoming and the western
Dakotas. Our 200 multi-specialty physician group practice,
272-bed hospital, and 90-bed long-term care facility
is staffed by 2,900 employees. As an ‘Employer
of Choice’, DBC is recognized nationally as
a model for developing and sustaining a culture that
links employee satisfaction with high levels of patient/guest
service.
Focus on employee culture
DBC began its dedicated journey to service
excellence seven years ago with the goal of changing
the culture of the entire organization, particularly
around employee satisfaction. In 1998, Nicholas Wolter,
MD, CEO, and the DBC leadership team began a continuing
focus on customer service as a strategic differentiator.
DBC initiated Personal Service Excellence,
a vision and philosophy that helps improve the way
employees treat each other, thereby improving the
way they treat customers. The organization’s
leadership understood that if they wanted to be true
to their vision of being dedicated to outstanding
clinical quality, patient safety and service, they
needed satisfied employees. (Employee satisfaction
surveys have shown ongoing improvement and patient
satisfaction scores have continued to improve in all
areas as well.) Employment opportunities, positive
work environment and employee culture set the stage
for a great work experience with high employee retention.
DBC Organizational Highlights
Healing Environment
- DBC is committed to a healing environment, which
takes into account the emotional and spiritual needs
of patients and their families. The DBC Wellness Center
employs complementary therapies for cancer patients,
as well as an integrative approach to preventive care.
Research Center
- conducts national and international drug
trials. Each year there are 25-40 ongoing clinical
trials in multiple areas.
Cancer Center of Excellence
– ACOS Approved Comprehensive Cancer Program;
75+ clinical research trials for cancer patients.
Family Birth
Center – 14-bed LDRP (a new delivery
model to our region) is new and beautifully appointed
and a focus on education by nurses for successful
parenting.
Regional Emergency and Trauma Center –
Designated Level II by the American College of Surgeons
(ACOS); with two fixed-wing planes offering advanced
life support and transportation to our ED.
Orthopedics – provides sports medicine
coverage to the national indoor football team, the
Mavericks, the Billings Bulls amateur hockey team,
and American Legion baseball teams.
Technology - Clinical Information System
investments and use of an electronic medical record
improve patient care and safety. Eastern Montana Telemedicine
Network with 22 regional sites offers specialty physician
care and education.
Awards:
- 2004 and 2005 DBC received HealthGrades Distinguished
Hospital Award for Clinical Excellence. Ranked #1
in Montana in 2005 for overall Cardiac Care, Orthopedic
Services, Gastrointestinal Surgery, and 5-stars
in cardiology, stroke, pneumonia, prostate surgery,
vascular care.
- Solucient 100 Top Hospitals in America in 2004.
- Solucient 100 Top Cardiovascular Hospital in
2005.
- Verispan 100 Most Highly Integrated Healthcare
Networks in America .
Public Data – Health Care Quality
Comparison Websites
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